Shipping & Delivery
Here at Generators OnLine, we pride ourselves on providing a prompt and punctual service. This is reflected in our ability to ensure our goods and services are available to our valued customers in a timely manner.
We maintain fantastic relationships with our suppliers, which allows us to satisfy many customer orders at a faster pace than the rest of the market.
Upon receipt of payment for delivery, we process the order with our distribution network. This quick turn-around allows us to swiftly allocate our customers with a delivery date.
Unless stated otherwise, all generator orders placed are exclusive of delivery, offload and positioning. Once an order has been placed, a member of our team will be in touch to discuss delivery options.
3000rpm Machine Orders
On a business day, if an order is placed and payment for delivery is received by 12PM the product will be shipped by our supplier that day. Should the product not be in stock, our team will be in touch to provide lead times.
1500rpm Machine Orders
Due to the nature of these products, delivery is treated on a case by case basis. Our team will provide an update on delivery date within 24 hours of receipt of delivery payment.
Date subject to engineer availability. Our team will provide a number of attendance dates to provide our customer with full control and flexibility.
On receipt of payment, our team will assign our customer with a collection date in advance to allow our customer sufficient time to arrange for machine collection.
Whilst delivery is currently for UK Mainland only, please do not hesitate to contact us if you require our products or services across Northern Ireland, the Scottish Highlands and outlying Islands, Outer Hebrides, Channel Islands, Isle of Man, Scilly Isles, and other postcodes.
On receipt of goods, customers are required to inspect the goods for damage. If any issues are found, the additional comments box on the consignment note should be used to report this. This must be sent with photographic evidence to Generators OnLine.
Accordingly, an investigation and course of action will be managed by Generators OnLine.
Should a customer sign the delivery note with no additional comments, it is confirmed the product is in correct condition ready for deployment on site.
All information above is a guide and may be subject to change.